Ordering, Shipping, and Returns
Normal Office Hours: M-F 8am-4pm
Office closed all federal US holidays.
SHIPPING; We normally ship orders Monday through Friday, within 1-2 business days. Orders placed before noon Central Standard Time will ship the same day you place the order. If you enter after noon on Friday, it should ship the following Monday with the exception of holidays and sales. During sales and holidays, shipping/processing times can slow to 2-3 business days. If there is a problem with your order, we will notify you by email. Express orders placed after noon on Fridays will not process until the following business day. Orders placed after 12:00pm cst will not be processed until the following business day.
Note about Priority Mail Express International: USPS does not guarantee expedited delivery to these countries until further notice.
Reshipping for Large Orders (International Wholesalers):
We remind our clients that while it is in their best interest to use their own reshipper, we strongly advise that once the reshipper receives their order, you will want to have your reshipper open and check all contents and report the status to you ASAP.
For example:
1. Did the package make it in one piece? (If not, that should be taken up with the primary shipping service, USPS, FedEx, UPS, etc, OR contact us immediately WITH PHOTOS)
2. Were there any defects or leaks? (Contact us immediately WITH PHOTOS)
3. Does the quantity on the packing slip match the number of bottles inside the package? (If something is missing when your order arrives at the reshipper, they can immediately contact you. You can contact us, and we will correct any mistakes on our end before they ship to you.)
Ensuring you have hired a responsible reshipper will save you many headaches, time, and money. Once a package leaves our facility and arrives at the labeled destination, our responsibility ends. Our experience with reshippers here in the U.S. is that they are required by law to ALWAYS physically double-check what is in the box compared to the packing slip/ invoice to make sure the package is in accordance with HAZMAT regulations to get through customs. Our policy states that customers have 30 days from their delivery date to inform us about any missing or damaged items. If you are a customer who uses a reshipper, it is VITAL to make sure that you communicate with your reshipper about the status of your package once it arrives at their facility. The 30-day period starts when the package is delivered to the destination given to us for shipping. After the delivery has been made to the shipping destination given to us when the order was placed, the responsibility lies with the reshipper or customer if they decide to ship that same package over again. To see more details about this, read our Bulk & Wholesale Orders policy.
Shipping Carriers NG Uses:
Nature’s Gift uses two main shipping carriers. FedEx Ground and USPS.
USPS Orders: Orders over $200 will require a confirmation signature upon arrival. Please plan accordingly to receive your package. You may opt out of “signature confirmation“ by leaving a note in the comments section at checkout. **Please Note** If you waive the signature, this typically means the package will not be insured at its full value or could not be insured at all. If a situation occurs during transit (the package is lost, stolen, damaged, delayed, etc), Nature’s Gift is not responsible and cannot be held liable.
FedEx Orders: FedEx requires an ADULT SIGNATURE, no matter the value of packages shipped through them. Please plan accordingly to receive your package. We, ourselves, as the sender, cannot waive signatures. However, customers can go to the FedEx website and go to
“Manage Your Delivery” to edit, delay, or waive signature on their packages. For more information, click here to be taken to the FedEx website.
UPS: Currently, we do not exclusively offer UPS shipping. We do hope to add it to our list of available shipping carriers in the near future. However, with prior authorization. We can ship your package by UPS, but all UPS orders are subjected to a $8 fee on top of the estimated shipping and handling fees. To learn more about this, please get in touch with us. Please do not place your order through the website if you want UPS shipping; since UPS is not a listed option, we will need to place the order for you manually.
**Please Note**
When your order exceeds $200, it’s classified as ‘high value,’ triggering the automatic inclusion of ‘Signature Tracking/Delivery.’ This feature is designed to safeguard your package and our business against potential theft. By requiring a signature, the shipping carrier ensures that the package is only delivered after a signature is obtained at the delivery address. Think of it as an additional layer of security for your high-value purchase.
If you waive your signature, your package may not be insured at its full value or be insured at all. Waiving your signature means that you, the customer understands and agrees that Nature’s Gift is not responsible and cannot be held liable if a situation occurs during transit (the package is lost, stolen, damaged, delayed, etc).
We understand that not everyone can wait or be home to receive and sign their package. However, we strongly recommend keeping your signature to ensure your package is not lost or stolen. If you have further questions, please let us know. To waive your signature, simply indicate ‘NO SIGNATURE’ in the comment section during checkout.
PAYMENT METHODS
We gladly accept Visa, Mastercard, Discover, and American Express credit cards, PayPal, or your personal check as payment methods. We do not process E-checks. All credit card information is encrypted and secure.
If paying by check or money order, please note that orders ship upon receipt of payment, so there may be delays depending on the volume of the mail systems. Please be sure to include your order number with your check or money order.
Checks and money orders should be mailed to:
Nature’s Gift
316 Old Hickory Boulevard E.
Madison, TN 37115
USA
If you prefer to submit your credit card info by phone, please call us at (615) 612-4270 during normal business hours (between 8:30 am and 3 pm, CST).
ORDERING
Orders submitted by phone or email are subject to a manual processing fee ($5.00 minimum fee; fee can vary depending on order size). Phone Orders that take over 15 minutes to complete will be subject to a manual processing fee of $10.00 (we are a small company with one customer service rep; therefore, time is very valuable). Please note: discount codes cannot be used on phone or email orders. If you wish to use a discount code, you must submit your order online.
If you find it necessary to change or cancel an order for any reason, please call us at (615) 612-4270 within 30 minutes of placing the order. After that time, we may not be able to make any changes. If your package has already been mailed, it will be subject to the return charges outlined below. If the package has been packed and postage applied to the box, you will be charged the shipping and handling costs we have invested.
We try really hard not to have out-of-stock items still available on the website. Normally, as soon as the last item is ordered, it is marked out of stock on the site and in the shopping cart. Sometimes, however, we will have two items left, and four people will each order one in the middle of the night. In the morning, we will mark the item out of stock, but two clients will be disappointed in the meantime.
When we are out of stock on an item, and unable to ship it with the rest of your order, the order for that particular item will be cancelled, and its value (plus any additional shipping and handling) will either be deducted from your packing slip/statement, or will be credited back to your credit card. The rest of your order will be billed and shipped as ordered.
We cannot give “rain checks” for out of stock items, or hold your order awaiting arrival of the missing item. Our priority is to get the balance of your order to you without unnecessary delay.
We *never* hold back orders for later shipping. To be informed when the out of stock items are available once again, please subscribe to our monthly newsletter. New and back in stock items are always announced there. If you are a Facebook member, then become a Fan of our Facebook Page. Please don’t ask us to notify you personally when an item becomes available. We simply do not have the staff to keep on top of that; we’ve tried!
We ship via US Postal Service and FedEx. Shipping charges are based on the weight of your order, insurance, where it is going, and how quickly you want it to get there. You can choose which service you prefer when you checkout.
Please note that we can not allow double discounts. Therefore, if you have, for example, a free shipping discount, or a Health Care Professional Discount, we will not be able to apply BOTH discounts.
ALL INTERNATIONAL ORDERS
We reserve the right to not ship to certain countries. The customer is responsible for getting the package through customs and paying any duties or taxes that apply. We cannot guarantee safe delivery or be held liable for orders shipped outside of the United States in the event of damages, missing or delayed shipments, customs duties or clearance, etc. The only shipping method outside of the US we currently use for international orders is United States Postal Service’s Priority International and Priority Express International. (FedEx Ground is an listed option during checkout for Canadian customers, ONLY)
PURCHASE ORDERS
Nature’s Gift does accept Purchase Orders via email (No Purchase Orders will be taken over the phone). Purchase Orders are considered manual orders. There is a $5.00 fee for manual orders. We kindly ask that you please incorporate the manual processing fee into your purchase order budget amount so there are no discrepancies or slowdowns in processing your order. (If you place the order yourself, there is no manual processing fee, and you can still use the SHIPFREE code at checkout.)
When sending a purchase order to us via email:
- Your Purchase Order must include:
- The shipping and billing addresses
- The Purchaser’s contact information and email address (for tracking purposes)
- The product’s full name, the size you want to purchase, the quantity, and the cost of the product.
- Please include the manual processing fee on your purchase order of $5.00
- How you would like to pay (it does not have to be on the actual purchase order, but please specify that when sending us the email).
- Purchaser email address and accounting department email address
- If your company needs MSDS or COAs, please contact us before submitting your order, and we can provide them via email. PLEASE NOTE: NG will not automatically send MSDS or COAs with shipments. You must request them via email at [email protected]. COAs (or GC/MS analysis reports) can be found at the bottom of each product page on the website.
- Discounts: POs are considered “manual orders” and are ineligible for discounts except for the SHIPFREE code.
- Shipping: Purchase orders submitted by us (using the SHIPFREE code) will go out via USPS mail. If you would like us to ship your order via FedEx or UPS Ground, we can get you an estimated shipping rate. (POs must reflect the estimate we give you; failure to reflect the given estimate on a PO will result in the PO being put on HOLD or shipped via USPS.)
- When submitting a Purchase Order to Nature’s Gift, Inc., you, as a customer, agree to all our terms and conditions. To see more about our policies, click here.
Paying For Purchase Orders
Purchase Orders can be paid for in three separate ways:
- By Check: Orders paid by check will begin processing and will ship once we have received the check in the mail.
- Payment Invoice: If you want us to send you a payment invoice via our credit card system, Auth Net, please let us know, and we will be happy to do that as well. (Fastest Method)
- Net Terms: If you would like to proceed with NET Terms payments on future orders, here’s what you need to do and what we will need from you:
- Fill out the NET Terms application. Contact [email protected] to request application.
- Read our terms and conditions and sign the NET30 contract. Send the completed application to [email protected].
- Along with the NET Terms application. You must also send us your Sales Tax Exemption form (if we already have this on file for you, just let us know).
- In the email, let us know the form of payment you plan to use: Check, Credit Card, or Payment Portal (for accounting purposes)
- We also ask that the purchaser create an account with us. Even though we would place the order for you, by creating an account, you will have access to your order history if you ever need it. If more than one purchaser is sending POs, please give your login credentials to the other purchasers. This way, your orders will be kept together in our system.
For more details or questions, please contact [email protected].
RETURNS
We want you to be happy with the products you select and to share our love of our oils. Please open your package upon receipt to ensure all is well. We suggest opening your package and checking contents within 7 days of receipt. We cannot accurately resolve issues after 30 days of shipping date.
The unfortunate truth, though, is that sometimes things go wrong. If there is a problem with the order (for example, an item is broken with no evident damage or tampering to the outside package, or the wrong item is placed in your box), please email us immediately and include a photo of the damage and/or label of the product. We will, of course, make it right as quickly as possible at no cost to you.
If upon receipt of your order you realize that you made a mistake in ordering, that, for example, you wanted Bulgarian Lavender and actually ordered French, we will accept returns of UNOPENED products, although we must charge a 25% restocking fee. You *must* first notify Nature’s Gift of the problem with the order, prior to returning it. NO RETURNS will be accepted or credited for any reason without prior authorization. Shipping and handling charges are never refundable. Returns can only be requested within 7 days of delivery date. You must email [email protected] to get a return process started. For leaked, damaged, or wrong products sent– please attach a clear photo of the product in your email. For inspection and internal purposes, we may request that the product be shipped back before processing a refund or replacement.
Bulk products are custom orders and may never be refunded.
However, once a product has been opened, we are unable to resell it for reasons of quality control. Therefore, we are unable to accept returns of any opened products for any reason (except, as described above, in case of our error, with prior authorization).
Product review By agreeing to these terms and conditions you also offer consent to receive an invitation to review your order. CusRev(Customer Reviews) is a service for sending automatic or manual follow-up emails (reminders) that gather shop and product reviews. Review reminders are sent via an independent service because people commonly consider reviews managed by shops themselves to be biased or fake. Thank you in advance for helping us supply our clients with only the best quality products. Your reviews are appreciated and at times will be compensated with exclusive discounts. You may opt out/unsubscribe at any time through the CusRev email.