We normally ship orders Monday through Friday, within 1-2 business days. For example, if you submit your order on Tuesday morning, before noon Central Time, it will probably ship the same day you place the order. If you enter it late on Friday afternoon, it should ship the following Monday. If there is a problem with your order, we will notify you by email.
We gladly accept Visa, Mastercard, Discover, and American Express credit cards, PayPal, or your personal check as payment methods. We do not process E-checks.
All credit card information is encrypted and secure. Checks and money orders should be mailed to:
316 Old Hickory Boulevard E.
Madison, TN 37115
If paying by check or money order, please note that orders ship upon receipt of payment, so there may be delays depending on the volume of the mail systems. Please be sure to include your order number with your check or money order.
If you prefer to submit your credit card info by phone, please call us at (615) 612-4270 during normal business hours (between 8:00 am and 4 pm, CST).
Orders submitted by phone are subject to a manual processing fee ($5.00 minimum fee; fee can vary depending on order size). Please note: discount codes cannot be used on phone orders. If you wish to use a discount code, you’ll need to submit your order online.
If for any reason you find it necessary to change or cancel an order, please call us (615) 612-4270 within 30 minutes of placing the order. After that time we may not be able to make any changes. If your package has already been mailed, it will be subject to the return charges outlined below. If the package has been packed and postage applied to the box, you will be charged the shipping and handling costs we have invested.
We try really hard NOT to have out of stock items still available on the website. Normally, as soon as the last of an item is ordered, it is marked out of stock on the site and in the shopping cart. Sometimes, however, we will have two items left, and four people will each order one in the middle of the night. In the morning, we will mark the item out of stock, but in the meantime, two clients will be disappointed.
When we are out of stock on an item, and unable to ship it with the rest of your order, the order for that particular item will be cancelled, and its value (plus any additional shipping and handling) will either be deducted from your packing slip/statement, or will be credited back to your credit card. The rest of your order will be billed and shipped as ordered.
We cannot give “rain checks” for out of stock items, or hold your order awaiting arrival of the missing item. Our priority is to get the balance of your order to you without unnecessary delay.
We *never* hold back orders for later shipping. To be informed when the out of stock items are available once again, please subscribe to our monthly newsletter. New and back in stock items are always announced there. If you are a Facebook member, then become a Fan of our Facebook Page. Please don’t ask us to notify you personally when an item becomes available. We simply do not have the staff to keep on top of that; we’ve tried!
We ship via US Postal Service Priority Mail and FedEx. Shipping charges are based on the weight of your order, insurance, where it is going, and how quickly you want it to get there. You can choose which service you prefer when you checkout.
Please note that we can not allow double discounts. Therefore, if you have, for example, a free shipping discount, or a Health Care Professional Discount, we will not be able to apply BOTH discounts.
All international orders ship via USPS Priority Mail Express International. The customer is responsible for getting the package through customs and paying any duties or taxes that apply. We reserve the right to not ship to certain countries. we cannot guarantee safe delivery or be held liable for orders shipped outside of the United States in the event of damages, missing or delayed shipments, customs duties or clearance, etc. The only shipping method outside of the US we currently use for international orders is United States Postal Service’s Priority Express International.
Why Express International? (Yes, we know how terribly expensive it is.) Because this is the only method that will allow us to fully insure and track your order.
Early in April, 2015 I had a small package (one 5 ml and two 2 ml bottles), to send to Canada. We sent it International Priority, tracked and insured, with a customs tag stating that they were commercial samples. (They were going to a lab for testing.) The USPS tracking shows that they left Miami in a timely manner. (Miami, not New York?) Then they apparently fell into a black hole. Canadian Post denies receiving them. Canadian Customs refers me to Canadian Post. The USPS finally told me that no matter what I paid for tracking and insurance, packages weighing less than 4 pounds can neither be insured nor tracked. Gone with the wind, disappeared into a black hole.
We do not want this to happen to your order. This is why we will only ship via International Express. Please don’t ask us to make exceptions.
We want you to be happy with the products you select and to share our love of our oils.
The unfortunate truth, though, is that sometimes things go wrong. If there is a problem with the order; ie, an item is broken, or the wrong item is placed in your box, please email us immediately. We will, of course, make it right as quickly as possible at no cost to you.
If upon receipt of your order you realize that you made a mistake in ordering, that, for example, you wanted Bulgarian Lavender and actually ordered French, we will accept returns of UNOPENED products, although we must charge a 25% restocking fee. You *must* first notify Nature’s Gift of the problem with the order, prior to returning it. NO RETURNS will be accepted or credited for any reason without prior authorization. Shipping and handling charges are never refundable.
Bulk products are custom orders and may never be refunded.
However, once a product has been opened, we are unable to resell it for reasons of quality control. Therefore, we are unable to accept returns of any opened products for any reason (except, as described above, in case of our error, with prior authorization).
By agreeing to these terms and conditions you also offer consent to receive an invitation to review your order. CusRev(Customer Reviews) is a service for sending automatic or manual follow-up emails (reminders) that gather shop and product reviews. Review reminders are sent via an independent service because people commonly consider reviews managed by shops themselves to be biased or fake. Thank you in advance for helping us supply our clients with only the best quality products. Your reviews are appreciated and at times will be compensated with exclusive discounts. You may opt out/unsubscribe at any time through the CusRev email.