Ordering, Shipping, and Returns
Normal Office Hours: M-F 8am-4pm
Office closed all federal US holidays.
SHIPPING; We normally ship orders Monday through Friday, within 1-2 business days. Orders placed before noon Central Standard Time will ship the same day you place the order. If you enter after noon on Friday, it should ship the following Monday with the exception of holidays and sales. During sales and holidays, shipping/processing times can slow to 2-3 business days. If there is a problem with your order, we will notify you by email. Express orders placed after noon on Fridays will not process until the following business day.
Note about Priority Mail Express International: USPS does not guarantee expedited delivery to these countries until further notice.
ReShipping for Large Orders (International Wholesalers): We remind our clients that while it is in their best interest to use their own reshipper, we strongly advise that once their order is received by the reshipper you will want to have your reshipper open and quality check all contents, and report the status to you. For example: Did the package make it in one piece? ( If not, that should be taken up with the primary shipping service, USPS, FedEx, UPS, etc…) Were there any defects or leaks? Does the quantity on the pack slip match the number of bottles inside of the package? If there is indeed something missing when your order arrives at the reshipper, they can immediately contact you, you can contact us, and we correct any mistakes on our end before they ship to you. Ensuring that you have hired a responsible reshipper will save you many headaches and time. Once a package leaves our facility and arrives at the labeled destination(reshipper’s address), the responsibility lies in the hands of your reshipper to approve the contents matching the invoice. Our experience with reshippers here in the U.S. is that they are supposed to ALWAYS double check what is in the box compared to the packing slip/ invoice. Please contact us with any questions you may have about large international orders and our trusted methods of reshipping.
Shipping Carriers NG Uses:
Nature’s Gift uses two main shipping carriers. FedEx Ground and USPS.
USPS Orders: Orders over $200 will require a confirmation signature upon arrival. Please plan accordingly to receive your package. You may opt out of “signature confirmation“ by leaving a note in the comments section at checkout. **Please Note** If you waive the signature, this typically means the package will not be insured at its full value or could not be insured at all. If a situation occurs during transit (the package is lost, stolen, damaged, delayed, etc), Nature’s Gift is not responsible and cannot be held liable.
FedEx Orders: FedEx requires an ADULT SIGNATURE, no matter the value of packages shipped through them. Please plan accordingly to receive your package. We, ourselves, as the sender, cannot waive signatures. However, customers can go to the FedEx website and go to
“Manage Your Delivery” to edit, delay, or waive signature on their packages. For more information, click here to be taken to the FedEx website.
UPS: Currently, we do not exclusively offer UPS shipping. We do hope to add it to our list of available shipping carriers in the near future. However, with prior authorization. We can ship your package by UPS, but all UPS orders are subjected to a $8 fee on top of the estimated shipping and handling fees. To learn more about this, please get in touch with us. Please do not place your order through the website if you want UPS shipping; since UPS is not a listed option, we will need to place the order for you manually.
**Please Note** If you waive your signature, your package may not be insured at its full value or be insured at all. Waiving your signature means that you, the customer understands and agrees that Nature’s Gift is not responsible and cannot be held liable if a situation occurs during transit (the package is lost, stolen, damaged, delayed, etc).
We understand that not everyone can wait or be home to receive and sign their package. However, we strongly recommend keeping your signature to ensure your package is not lost or stolen. If you have further questions, please let us know.
We gladly accept Visa, Mastercard, Discover, and American Express credit cards, PayPal, or your personal check as payment methods. We do not process E-checks. All credit card information is encrypted and secure.
If paying by check or money order, please note that orders ship upon receipt of payment, so there may be delays depending on the volume of the mail systems. Please be sure to include your order number with your check or money order.
Checks and money orders should be mailed to:
316 Old Hickory Boulevard E.
Madison, TN 37115
If you prefer to submit your credit card info by phone, please call us at (615) 612-4270 during normal business hours (between 8:00 am and 4 pm, CST).
Orders submitted by phone or email are subject to a manual processing fee ($5.00 minimum fee; fee can vary depending on order size). Please note: discount codes cannot be used on phone or email orders. If you wish to use a discount code, you’ll need to submit your order online.
If for any reason you find it necessary to change or cancel an order, please call us (615) 612-4270 within 30 minutes of placing the order. After that time we may not be able to make any changes. If your package has already been mailed, it will be subject to the return charges outlined below. If the package has been packed and postage applied to the box, you will be charged the shipping and handling costs we have invested.
We try really hard NOT to have out of stock items still available on the website. Normally, as soon as the last of an item is ordered, it is marked out of stock on the site and in the shopping cart. Sometimes, however, we will have two items left, and four people will each order one in the middle of the night. In the morning, we will mark the item out of stock, but in the meantime, two clients will be disappointed.
When we are out of stock on an item, and unable to ship it with the rest of your order, the order for that particular item will be cancelled, and its value (plus any additional shipping and handling) will either be deducted from your packing slip/statement, or will be credited back to your credit card. The rest of your order will be billed and shipped as ordered.
We cannot give “rain checks” for out of stock items, or hold your order awaiting arrival of the missing item. Our priority is to get the balance of your order to you without unnecessary delay.
We *never* hold back orders for later shipping. To be informed when the out of stock items are available once again, please subscribe to our monthly newsletter. New and back in stock items are always announced there. If you are a Facebook member, then become a Fan of our Facebook Page. Please don’t ask us to notify you personally when an item becomes available. We simply do not have the staff to keep on top of that; we’ve tried!
We ship via US Postal Service and FedEx. Shipping charges are based on the weight of your order, insurance, where it is going, and how quickly you want it to get there. You can choose which service you prefer when you checkout.
Please note that we can not allow double discounts. Therefore, if you have, for example, a free shipping discount, or a Health Care Professional Discount, we will not be able to apply BOTH discounts.
ALL INTERNATIONAL ORDERS
We reserve the right to not ship to certain countries. The customer is responsible for getting the package through customs and paying any duties or taxes that apply. We cannot guarantee safe delivery or be held liable for orders shipped outside of the United States in the event of damages, missing or delayed shipments, customs duties or clearance, etc. The only shipping method outside of the US we currently use for international orders is United States Postal Service’s Priority International and Priority Express International. (FedEx Ground is an listed option during checkout for Canadian customers, ONLY)
We want you to be happy with the products you select and to share our love of our oils. Please open your package upon receipt to ensure all is well. We suggest opening your package and checking contents within 7 days of receipt. We cannot accurately resolve issues after 30 days of shipping date.
The unfortunate truth, though, is that sometimes things go wrong. If there is a problem with the order (for example, an item is broken with no evident damage or tampering to the outside package, or the wrong item is placed in your box), please email us immediately and include a photo of the damage and/or label of the product. We will, of course, make it right as quickly as possible at no cost to you.
If upon receipt of your order you realize that you made a mistake in ordering, that, for example, you wanted Bulgarian Lavender and actually ordered French, we will accept returns of UNOPENED products, although we must charge a 25% restocking fee. You *must* first notify Nature’s Gift of the problem with the order, prior to returning it. NO RETURNS will be accepted or credited for any reason without prior authorization. Shipping and handling charges are never refundable. Returns can only be requested within 7 days of delivery date. You must email firstname.lastname@example.org to get a return process started. For leaked, damaged, or wrong products sent– please attach a clear photo of the product in your email.
Bulk products are custom orders and may never be refunded.
However, once a product has been opened, we are unable to resell it for reasons of quality control. Therefore, we are unable to accept returns of any opened products for any reason (except, as described above, in case of our error, with prior authorization).
Product review By agreeing to these terms and conditions you also offer consent to receive an invitation to review your order. CusRev(Customer Reviews) is a service for sending automatic or manual follow-up emails (reminders) that gather shop and product reviews. Review reminders are sent via an independent service because people commonly consider reviews managed by shops themselves to be biased or fake. Thank you in advance for helping us supply our clients with only the best quality products. Your reviews are appreciated and at times will be compensated with exclusive discounts. You may opt out/unsubscribe at any time through the CusRev email.