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Ordering, Shipping, and Returns


Ordering

We ship orders Monday through Friday, within 24 hours on business days. In other words, if you enter your order on Tuesday morning, before noon Central Time, it will probably ship the same day you place the order. If you enter it late on Friday afternoon, it will ship the following Monday. During the week we strive for either same day or next day shipping. If there is a problem with your order we will notify you by email.

We will gladly accept either Visa, Mastercard, Discover, or American Express credit cards, PayPal, or your personal check. We do not process E-checks.

This site has its own “secure server” so that use of your credit card is much safer than using it in stores and restaurants. All credit card information is deeply encrypted, and is not stored on this server nor on my personal machine. Please note our “hacker safe” logo on our home page. Our secure server is probed daily to see if there are any weaknesses in our security. None have been found. However, if you have qualms about submitting your credit card information online there are several alternatives open to you. You may choose “cash payment” upon check out and send your personal check or a money order to:

Nature’s Gift, 316 Old Hickory Boulevard, East Madison, TN 37115, USA

Payment by check will delay shipment of your order until payment is received.

If you wish the speed and convenience of credit card ordering, but are uncomfortable about entering your full credit card information online, you might considering sending me your credit card information in several emails, one with the first three groups of four digits, a second with the last four digits, and a third with your expiration date, and the name and address exactly as it appears on your card. The use of three emails narrows the risk of a piece of email going astray, and some clients are more comfortable using this method. Email me here.

A further alternative: you may fax your order and credit card info to us at: (615) 860-9171.

And last of all, you may call at (615) 612-4270 during normal business hours (between 8:30 am and 4 pm) in the Central Time Zone.

We are forced to add a manual processing fee to faxed orders and phone orders that could have been entered online. The fee is normally $5.00 but may be higher for extremely long or extensive conversations.

One last thought. Some browsers do not support secure order forms. If you have difficulty accessing any of our order forms, please email us, there are solutions to this!

Changing or Canceling Your Order

If for any reason you find it necessary to change or cancel an order, please call us (615) 612-4270 within 30 minutes of placing the order. After that time we may not be able to make any changes. If your package has already been mailed, it will be subject to the return charges outlined below. If the package has been packed and postage applied to the box, you will be charged the shipping and handling costs we have invested.

About Out of Stock Items

We try really hard NOT to have out of stock items still available on the website. Normally, as soon as the last of an item is ordered, it is marked out of stock on the site and in the shopping cart. Sometimes, however, we will have two items left, and four people will each order one in the middle of the night. In the morning, we will mark the item out of stock, but in the meantime, two clients will be disappointed.

When we are out of stock on an item, and unable to ship it with the rest of your order, the order for that particular item will be cancelled, and its value (plus any additional shipping and handling) will either be deducted from your packing slip/statement, or will be credited back to your credit card. The rest of your order will be billed and shipped as ordered.

We cannot give “rain checks” for out of stock items, or hold your order awaiting arrival of the missing item. Our priority is to get the balance of your order to you without unnecessary delay.

We *never* hold back orders for later shipping. To be informed when the out of stock items are available once again, please subscribe to our monthly newsletter. New and back in stock items are always announced there. If you are a Facebook member, then become a Fan of our Facebook Page. Please don’t ask us to notify you personally when an item becomes available. We simply do not have the staff to keep on top of that; we’ve tried!

 

Shipping

We ship via US Postal Service Priority Mail and FedEx. Shipping charges are based on the weight of your order, insurance, where it is going, and how quickly you want it to get there. You can choose which service you prefer when you checkout.

Please note that we can not allow double discounts. Therefore, if you have, for example, a free shipping discount, or a Health Care Professional Discount, we will not be able to apply BOTH discounts.

International Shipping

All international orders ship via USPS Priority Mail Express International. The customer is responsible for getting the package through customs and paying any duties or taxes that apply. We reserve the right to not ship to certain countries.

Why Express International? (Yes, we know how terribly expensive it is.) Because this is the only method that will allow us to fully insure and track your order.

Early in April, 2015 I had a small package (one 5 ml and two 2 ml bottles), to send to Canada. We sent it International Priority, tracked and insured, with a customs tag stating that they were commercial samples. (They were going to a lab for testing.) The USPS tracking shows that they left Miami in a timely manner. (Miami, not New York?) Then they apparently fell into a black hole. Canadian Post denies receiving them. Canadian Customs refers me to Canadian Post. The USPS finally told me that no matter what I paid for tracking and insurance, packages weighing less than 4 pounds can neither be insured nor tracked. Gone with the wind, disappeared into a black hole.

We do not want this to happen to your order. This is why we will only ship via International Express. Please don’t ask us to make exceptions.

 

Return Policy

We want you to be happy with the products you select and to share our love of our oils.

The unfortunate truth, though, is that sometimes things go wrong. If there is a problem with the order; ie, an item is broken, or the wrong item is placed in your box, please email us immediately. We will, of course, make it right as quickly as possible at no cost to you.

If upon receipt of your order you realize that you made a mistake in ordering, that, for example, you wanted Bulgarian Lavender and actually ordered French, we will accept returns of UNOPENED products, although we must charge a 25% restocking fee. You *must* first notify Nature’s Gift of the problem with the order, prior to returning it. NO RETURNS will be accepted or credited for any reason without prior authorization. Shipping and handling charges are never refundable.

Bulk products are custom orders and may never be refunded.

However, once a product has been opened, we are unable to resell it for reasons of quality control. Therefore, we are unable to accept returns of any opened products for any reason (except, as described above, in case of our error, with prior authorization).

 

Nature’s Gift Disclaimer: The statements made on this website have not been evaluated by the FDA (U.S. Food & Drug Administration). Our products are not intended to diagnose, cure or prevent any disease. If a condition persists, please contact your physician or health care provider. The information provided by this website or this company is not a substitute for a face-to-face consultation with a health care provider, and should not be construed as individual medical advice. The testimonials on this website are from individuals and do not guarantee or imply the same results.

Everything you read on this website is copyrighted. If you would like to borrow our descriptions, please link back to the page from which they were borrowed.

© 2005–2017 Nature’s Gift, Inc. All rights reserved. Read our Privacy Policy here.