About Our Policies, Shipping, Wholesale, etc.

How fast do you ship? Will my order get here in time for Christmas, birthday, or any other deadline?

We ship orders Monday through Friday, most often within 24 hours of order placement on business days. In other words, if you enter your order on Tuesday morning before noon Central Time, it will probably ship the same day you place the order.

If you enter it late on Friday afternoon, it will likely ship the following Monday. During the week, we strive for either same day or next day shipping. If there is a problem with your order, we will notify you via email.

If you have waited until the last moment to order, please select the shipping method at checkout that will get your package to its destination the fastest.

Out of Stock Items—Can I have a rain check?

We try really hard to avoid having ‘out-of-stock’ items listed on the website. Normally, as soon as the last of an item is ordered it is marked ‘out-of-stock’ on the site and in the shopping cart. Sometimes, though, we will have two items left and four people will each order one in the middle of the night. In the morning, we will mark the item out-of-stock, but in the meantime, two clients will be disappointed.

When we are out-of-stock on an item and are unable to ship it with the rest of your order, this is the procedure we follow. The order for that particular out-of-stock item will be cancelled and its value (plus any additional shipping and handling) will either be deducted from your packing slip/statement or will be credited back to your credit card. The rest of your order will be billed and shipped as ordered.

We cannot give ‘rain checks’ for out-of-stock items, nor can we hold your order in order to await arrival of the missing item. Our priority is to get the balance of your order to you without unnecessary delay.

In order to be informed when the out-of-stock items are available once again, please subscribe to our monthly newsletter. New and back in stock items are always announced there. If you are a Facebook member, then become a  Fan of our Facebook Page as we also announce new and back in stock items there. Please don’t ask us to notify you personally when an item becomes available. We simply do not have the staff to keep on top of that, sorry!

What payment methods do you accept?

We will gladly accept Visa, Mastercard, Discover, or American Express credit cards, PayPal, or your personal check.

My credit card payment won’t go through because I changed my billing address. How do I pay for my order again?

If you mistakenly entered the wrong billing address into your Account Profile during check-out, and the charge was declined by your credit card company:

1.  Log In  to the website.

2. Get to your Account Profile page by clicking “My Account” just below the Shopping Cart Icon in the light purple band.

3. Change your billing address on this page, if needed. Scroll down to click the “Submit” button to record your changes.

4. Then, on the same page, click on “Order History” at the top of the page. Now click on the order number that has the credit card problem and click on “Pay Now.”

The order will then be resubmitted to the system.

How can I use a gift certficate?

If you have received a gift certificate from Nature’s Gift, you need to claim it first to in order to apply it to your account.

To do this, please go to naturesgift.com and Log In  to your Account (or create an account by clicking “Log In” just below the cart icon on the upper right side of the site).

Once you’re logged in, on your My Account page, scroll down almost to the end and click “Claim a gift certificate.” On the next page, enter your code and press “Claim.”

To use your gift certificate, start the process as usual. When you get to the Pay page, select the option “Credit Card or Gift Certificate” to pay for your purchase. (Gift certificates expire 5 years after being issued.)

How do I change my password or billing or shipping addresses?

1.  Log In  to the website.

2. Get to your Account Profile page by clicking “My Account” just below the Shopping Cart Icon in the light purple band.

3. Change your password, billing or shipping addresses, if needed. Scroll down to push the “Submit” button to record your changes.

Suddenly my shopping cart is empty! Help! Where did the things I put in it go?

If you put items in your shopping cart, they may either stay there or suddenly disappear, depending on your internet browser. If you want to be sure to keep the items in your cart, just Log In before you add anything. If you should then log out, what you have saved in your cart only *appears* to be missing.

All you need to do is…. log back in to see the contents of your cart! Go to your account, click the ORDERS tab… and you’ll see the saved, unpaid order. Just click on the order, finish shopping, and pay for the order as usual.

I don’t want to use my credit card online; how else can I order?

You can still go through the online “checkout” process, but select “Pay Offline” as your method of payment, and send a check or money order to us at:

Nature’s Gift
316 Old Hickory Blvd. East
Madison, TN 37115

Please include your order number with your payment.  We’ll ship your order upon receipt of payment.

Can I call in my order?

We prefer orders placed online through our site, as it gives both you and us a record to easily reference with order confirmation.  Plus, if you have a discount code, you’ll get the best deal (see below)!

If you do choose to call in your order, please note:  a manual processing fee will be added to your order.  Discount/promo codes cannot be applied to phone orders.  If you wish to use any discount/promo codes, you’ll need to order online.  

You’ll find product information and stock availability information on the site, so feel free to explore.  If you still have questions you can’t find answers to on our website, we’re happy to help.

Do you have a minimum order?

We do not have a minimum amount for retail orders.

What are your shipping and handling charges?

We ship via US Postal Service Priority Mail and FedEx. Shipping charges are based on the weight of your order, insurance, where it is going, and how quickly you want it to get there. You can choose which service you prefer when you checkout.

Please note that we cannot allow double discounts. Therefore, if you have both a free shipping discount, and a Health Care Professional Discount, we will not be able to apply BOTH discounts.

All international orders ship via USPS Priority Mail Express International. The customer bears the responsibility for getting their package through customs and paying any duties or taxes that apply. We reserve the right to not ship to certain countries.

How do I know you won’t sell my e-mail address to some spammer?

At Nature’s Gift, we deeply value our clients’ privacy; many have become close friends. We will not betray their confidence in us by releasing private information that has been shared with us.

Do you sell wholesale?

We do a limited amount of wholesale to small shops and spas. We will only wholesale our essential oils, synergies, and personal blends in the sizes offered on our retail site.

Minimum quantities apply to wholesale orders; you must order at least one-half dozen  (6) of each size or oil. For example, a wholesale order should contain six 15 ml Lavender Bulgarian, or six 5 ml Mandarine. Wholesale pricing tends to be 1/3 off of our retail pricing. Please email for a quote, let us know the oils that interest you, and give us some idea of the quantities desired..

Can I buy larger quantities of your oils?

We are delighted to quote you bulk sizes on any of our products. Some popular products already have bulk prices available online. If you don’t see what you need, please email us.

Do you make custom blends?

Recently, we have done some custom blends for commercial clients. Over the years we have been asked “Could you blend this for me?” and have always declined. But… if we can do it for a commercial client, why can’t we do it for you?

The answer, of course, is that we can. We just never have. Now, we are NOT going to be able to custom design blends. This does not work well via the back-and-forth of long distance. But if you have a formula or a recipe that calls for several oils that you don’t have (and we do!) and would rather not invest in all the components or ingredients, we may be able to blend it for you. It is ALWAYS more cost effective to blend your own; however, there are times that it just might be preferable to you to have us do it. If you want a quote on the cost of a custom blend, just email  marge (at) naturesgift.com, send us the formula you want blended, and ask for a quote.

Do you offer a printed catalog?

We no longer offer a printed catalog.  Due to the volume of our product line and sudden changes within the aromatherapy industry (weather-related crop changes, etc.), we’re unable to offer printed catalogs.

Since stock levels can change so quickly, be sure to check our site often for news about restocked items and limited-quantity items–we update regularly!

I live in Canada, Singapore, the UK, Japan. Do you ship internationally?

We have clients on every continent.

All international orders ship via USPS Priority Mail Express International.

International customers will see the exact shipping quote (insurance included) when you check out. The customer is also responsible for getting the package through customs and also is responsible for any taxes or duties that may apply.

Why do we use Express International? While we know it’s more expensive, this is the only method that allows us to fully insure your order.  Please note:  tracking activity may not be available or updated once a shipment leaves the final USPS checkpoint.  We always encourage customers to check with their local postal authorities for the latest information regarding their shipments.

How do you handle back orders?

We do not ‘back order’ any out-of-stock item. Sometimes a product will show as out-of-stock in the shopping cart, with no price listed. You would not be charged for that product if you tried to select it.

Occasionally, two customers might place a paid order containing the same product that is about to go out-of-stock at the same time.  In this case, where you’ve already placed the order but will not be receiving the item because it is out-of-stock, your packing slip will have a notation reflecting this, and your credit card will be credited the amount of the item.

We *do not* hold back orders for later shipping. In order to be informed when out-of-stock items are available once again, please subscribe to our monthly newsletter. New and back in stock items are always announced there, and placed on our Specials page. If you are a Facebook member, then become a  Fan of our Facebook Page.

Please don’t ask us to notify you personally when an item becomes available. We simply do not have the staff to keep on top of that, sorry!

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